Hotel, Restaurant, Casino Management (HRCM)

General Course Information

General Information

Unless stated otherwise, all courses are non-repeatable except under certain conditions.

Open Enrollment

It is the policy of West Hills College Lemoore, unless specifically exempted by statute, that every course section or class, the average daily attendance of which is to be reported for state aid, wherever offered and maintained by the District, shall be fully open to enrollment and participation by any person who has been admitted to the College and who meets such prerequisites as may be established pursuant to Chapter 11, Division 2, Part VI, Title 5 of the California Administrative Code, commencing with Section 41820.

Unit or Credit Value

Each course carries a certain credit or unit value. The amount is indicated in parentheses at the right of the title. A lecture class requires the equivalent of one academic hour, (50 minutes) per week for each semester unit conferred. Laboratory classes require three academic hours, (150 minutes) per week for each semester unit conferred.

Prerequisite

Prerequisites are prescribed courses covering skills and/or knowledge that are normally expected to be acquired prior to enrolling in another course. The intent of prerequisites is to ensure that any student enrolling in a course in which specific information is required will have the necessary background so that every opportunity exists to experience success. Therefore, any course with a prerequisite presumes that subject matter will be acquired in a sequential way.

Students enrolling in courses without the appropriate prerequisite may find that they are ill-prepared to continue their studies in that course. Prerequisites are designed to enhance success. Please refer to the West Hills College Lemoore prerequisite policy in the Academic Regulations portion of this catalog for additional information.

Corequisite

Corequisites are courses that a student is required to take simultaneously in order to enroll in another course. (Successful completion is defined as a grade C or better for the minimum prerequisite/corequisite requirement.)

Class Hours

The total number of class lecture and laboratory hours for each course is indicated in its course description. The schedule of classes, which is available at the time of class registration, will indicate which dates, days and times a given class is scheduled to meet.

Course Subject

Courses are classified by subjects as they exist at West Hills College Lemoore. All courses within an area usually count towards a major in that area. Other institutions may classify their courses differently. Transfer students should consult the catalog of the four-year college to which they intend to transfer for its classification of identical or comparable courses.

Course Numbering

Courses numbered 001-049 are baccalaureate level (transfer) courses. These courses are transferable to four-year institutions. However, the institution that the student transfers to determines the specific transferability of courses.

Courses numbered 050-99 are associate degree level courses. These courses are primarily for the student who does not plan to continue his/her education beyond the community college level; however, occupational education courses may transfer according to articulation agreements. Complete information on articulation is available through the Counseling Center.

Courses numbered 100-199 are non-transfer and are non-degree applicable; they are skill building or remedial courses.

Courses in some subject areas that are traditionally taught as combination lecture- laboratory courses at four-year colleges are split into two separate courses: one a lecture course for transfer students and one a laboratory course for both transfer and non-transfer students. Students wishing to transfer must take both the lecture and laboratory courses.

NOTE: In case of transfer and non-transfer courses taught concurrently, a student may receive credit only for the course in which he/she is enrolled, not both. A student cannot change from one course to the other except according to regular drop/add procedures. He/She should be guided by the course description and may need to consult a counselor or advisor for aid.

Abbreviations for Degree, Non-Degree and Transfer Courses

The following abbreviations designate degree applicable, transfer and non-degree applicable courses:

(AA/AS) Associate Degree Applicable

(CSU) Transferable to California State University System

(UC) Transferable to University of California System

(NDA) Non-Degree Applicable

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HRCM-001
Introduction to Hospitality
Credit(s) 3

Introduction to Hospitality
HRCM 001 is a fundamental overview of the hotel, restaurant, tourism, and casino segments of the hospitality industry. This course provides an overview of the operational sectors of the hospitality industry with an emphasis on organizational structures, departments, job classifications, and career paths. Lecture and discussion are enhanced by industry guest speakers and industry visits.(AA/AS, CSU)

Class Hours:: 54 Lecture
Advisory(s); CUL 050:
Transfers to:: Transfers to CSU only

HRCM-003
Hospitality Marketing
Credit(s) 3

Hospitality Marketing
HRCM 003 examines the essential skills required to effectively develop and implement a marketing plan to meet the needs and philosophy of the hospitality industry. This course will focus on the role of marketing in strategic planning, marketing environment, market segmentation, targeting, positioning, internal/external marketing, product development, promotions, and professional sales. (AA/AS, CSU)

Class Hours:: 54 Lecture
Advisory(s):: CUL 050
P/NP
Transfers to:: Transfers to CSU only

HRCM-004
Superv and Leadership in Hospi
Credit(s) 3

Supervision and Leadership in Hospitalit
HRCM 004 examines the roles and responsibilities of managers in the hospitality industry. This course will focus on developing communication strategies, motivational techniques, performance evaluation and review, staffing, training, and strategic planning.(AA/AS, CSU)

Class Hours:: 54 Lecture
Advisory(s):: CUL 050
Transfers to:: Transfers to CSU only

HRCM-015X
Occupational Work Experience
Credit(s) 1 - 8

Occupational Work Experience
Cooperative Work Experience Education (CWEE) develops skills and knowledge by integrating classroom study with planned, supervised work experience. It is based on the principle that well-educated individuals develop most effectively through an educational plan that incorporated work experience. Through these structured experiences, the students enrich their college studies, which enhance their total development. Occupational Work Experience is supervised employment which is intendend to asssit students in acquiring desirable work habits, attitudes, and career awareness in the field of the student's major. Students may earn up to 8 units per semester for a maximum of 16 total units. Credits are awarded for paid or voluntary work. For every 75 hours of paid work completed within the semester, 1 unit or credit is awarded. For every 60 hours of volunteer work completeted within the semester, 1 unit of credit is awarded. Occupational Work Experience credits are counted as electives toward an Associate's Degree at West Hills College Lemoore and are transferable to four year universities (for specific transfer elibility, please contact a counselor or an advisor).

Class Hours:: Work Experience
Transfers to:: Transfers to CSU only

HRCM-062A
Career Success&job Ret Skills
Credit(s) 0.5

Career Success & Job Retention Skills
Hotel, Restaurant and Casino Management 062A focuses on the necessary steps to a successful job search, including finding job sources, how to apply, how to accurately complete the application, how to develop and use a resume, how to prepare for the interview, how to make a positive first impression and dealing with rejection. It also covers techniques for meeting employer expectations and growing on the job. Topics include understanding the work culture, effective human relation skills, developing a positive attitude, being a team player and time management. This course may be used as credit for either Hotel, Restaurant and Casino Management or Business but not for both. (AA/AS)

Class Hours:: 9 Lecture
P/NP
Transfers to:: Not transferable

HRCM-062B
Workplace Communication Skills
Credit(s) 0.5

Workplace Communication Skills
Hotel, Restaurant and Casino Management 062B focuses on the importance of effective communication in the workplace. Topics include discussion on the four components essential to communication (sender, medium, message and receiver), barriers to effective communication, and techniques for avoiding barriers, as well as skills in developing effective telephone communications. This course may be used as credit for either Hotel, Restaurant and Casino Management or Business but not for both. (AA/AS)

Class Hours:: 9 Lecture
P/NP
Transfers to:: Not transferable

HRCM-062C
Build Confidence & Working Pub
Credit(s) 0.5

Building Conf & Working With the Public
Hotel, Restaurant and Casino Management 062C focuses on strategies for dealing with the public. Topics include building confidence, managing stress, anger management and dealing with disappointed, demanding or disruptive guests or customers. This course may be used as credit for either Hotel, Restaurant and Casino Management or Business but not for both. (AA/AS)

Class Hours:: 9 Lecture
P/NP
Transfers to:: Not transferable

HRCM-062D
Guest Rel & Customer Service
Credit(s) 0.5

Guest Relations and Customer Service
Hotel, Restaurant and Casino Management 062D analyzes the basic concepts and current trends in the hospitality and customer service industries. The skills necessary to achieve quality guest and customer service are stressed, as well as the following topics: guest/customer expectations, guest/customer satisfaction, guest/ customer dissatisfaction, meeting guest/customer needs, guest/customer retention and creating a guest/customer service system. This course may be used as credit for either Hotel, Restaurant and Casino Management or Business but not for both.(AA/AS)

Class Hours:: 9 Lecture
P/NP
Transfers to:: Not transferable

HRCM-067
Orientation to Hospitality Op
Credit(s) 1

Orientation to Hospitality Operations
HRCM 067 is an orientation course of the hospitality industry, including a historical prospective on the origins and subsequent development of the Hotel and Casino Industry, development and evolution of Native American gaming, overview of: casino cage operations, food and beverage operations, bingo operations and security operations. This course will also cover an overview of hotel, restaurant and casino risk management operations, hospitality industry employment opportunities and employee benefits, overview of guest relations and customer service as well as quality control procedures within the industry.(AA/AS)

Class Hours:: 9.00 Lecture | 27.00 Laboratory
Advisory(s):: CUL 050
Transfers to:: Not transferable