Virtual Services & Resource Guide
Virtual Service & Support Center
- Live Chat
Available M-F 8am-5pm
- Admissions & Records
- On Campus Computer Lab Access
- Child Care Resources
- Counseling & Advising
- Dual Enrollment/Special Admission
- Financial Aid | Ayuda Financiera
- Residential Halls/Student Life
- Vice President, Student Services
- Dean, Student Services
- Falcon Food Pantry
Online meetings/sessions will be held through Zoom. This includes classroom sessions and/or services such as counseling/advising and tutoring. Academic and non-academic student support will be made available through Zoom, phone and in-person.
Zoom Student User Guide
View the getting started guide video for Zoom so that you get familiar with setting up and connecting to Zoom
This may be your first time taking an online course. The California Community Colleges have developed a series of videos that address the real challenges experienced by online students, new and experienced, while pursuing success in online classes.Introduction to Online Learning Getting Tech Ready Organizing for Online Success Online Study Skills and Managing Time Communication Skills for Online Learning Online Reading Strategies Career Planning Educational Planning Instructional Support Personal Support Financial PlanningRelated: Getting Started With Canvas
Getting Started with Canvas
The California Community Colleges (CCC) have adopted Canvas as the system’s Common Course Management System (CCMS). This means that even if you take a class at more than one CCC, you will use the same platform to access your classes. If this is your first time taking an online class, you may want to watch some of these short videos to get started.Canvas Overview Update Your Profile Update Your Notification Preferences Communicate with Your Instructor and Peers Manage Your Personal Files Keep Track of Assignments Due Submit Your Assignments Participate in a Discussion Take a Quiz Submit Peer Reviews Participate In a Group Check your grades
Install OneDrive Mobile App
- Go to your Mobile Device App Store and Install Microsoft One Drive
Google Play – One Drive
Apple App Store – One Drive
- Once Installed, sign in using your West Hills email/password
Scan documents with the mobile OneDrive app
- Go to your Mobile Device App Store and Install Microsoft One Drive
Here are resources for those who may be experiencing a mental health crisis or who need help coping with stress. The DSPS office at each campus can also assist you.
Crisis Contact Numbers
- Crisis Text Line. Text “COURAGE” to 741741 for 24/7, confidential support from trained crisis counselors
- National Suicide Prevention Lifeline
English 1-800-273-TALK (8255) TTY 1-800-799-4TTY (48889)
- The Trevor Lifeline
If you or someone you know is in crisis, Please contact the following numbers:
- Kings Co. Crisis/ Suicide Prevention
- Kings Co. Behavioral Health
- Kingsview Counseling Services (Hanford)
- Fresno County Behavioral Health 559-600-WARM (9276)
Online Resources, Brochures, and Fact Sheets
- Anxiety http://www.nimh.nih.gov/health/publications/anxiety-disorders/nimhanxiety.pdf
- Attention Deficit Disorder https://www.nimh.nih.gov/health/topics/attention-deficit-hyperactivity-disorder-adhd/index.shtml
Online Support Group
For a limited time, the DRAW Program will be offering FREE online support groups via video for all students, staff, faculty, and/or community members that may be struggling with mental wellness during COVID-19. This support group will run every Thursday from 11:00 am to 12:30 pm until further notice.
Please call/text/email the DRAW therapist, Seng Leang Tang at 559-380-6690 or firstname.lastname@example.org for more information.
Draw Warm Line
For a limited time, the DRAW Program will be offering FREE non-crisis phone/text support to students, staff, faculty, and/or community members that may be struggling with mental wellness during COVID-19. The DRAW Warm Line can be accessed by calling/texting (559) 697-3460. The DRAW therapist, Seng Leang Tang will be available to provide phone/text support during the following days/times:
· Mon 8:30 am to 12:30 pm
· Tues 8:30 am to 12:30 pm
· Wed 1:00 pm to 5:00 pm
· Thu 1:00 pm to 5:00 pm
You may also call/text anytime to leave a message and Seng Leang will return your call/text as soon as she is able.
Alcohol and Substance Abuse
- Fresno Survivors of Suicide
Are You Zoom Ready?
If you have an upcoming Zoom appointment, please get ready by following these simple guidelines:
- Check your laptop or computer for a camera, microphone and speakers. Make sure it is up and running.
- Or download the Zoom app to your phone or tablet.
- Check your internet connection.
- Make sure you are in a quiet, well-lit place.
- Reduce distractions around you.
- If you are in your car, you must be parked.
- Please dress for a school appointment.
- Please be seated upright with your camera steadied.
General On Campus WiFi - To learn how to access WiFi on campus visit the Access Guide
Campus Parking Lots –
Off-Campus Access to Wi-Fi
- Campus Parking Lots –
Low-Cost and Free Internet Access
Several companies throughout California are offering free or low-cost internet access to students during the COVID-19 pandemic.
AT&T AT&T is providing free access to its WiFi hotspots across the country. California Connects California Community Colleges students are eligible for this eligible for this mobile hotspot servicepowered by Sprint, which offers nationwide 4G LTE connectivity and allows users to connect up to 10 WiFi enabled devices for up to 10 hours on a single charge for only $19.99 a month. Charter Charter is offering free Spectrum broadband and Wi-Fi accessfor 60 days to households college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Additionally, all WiFi hotspots are now free of charge. Comcast Effective Monday, March 16, 2020, Comcast is offering two months of free to Internet service through the Internet Essentials program. This offer is available to new and existing customers. Additionally, Xfinity WiFi hotspots are now available free of charge to the public. T-Mobile T-Mobile is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users. Sprint Sprint is providing unlimited data for 60 days to customers with metered data plans and giving 20 GB of free mobile hotspot to customers with hotspot-capable devices. Verizon Verizon is waiving late fees and suspending service termination for customers negatively impacted by the global crisis.
For the next 60 days, AT&T will not terminate service for any wireless, home phone, or broadband residential or small business customer due to inability to pay.
They will also do the following:
- Waive late payment fees.
- Keep their public Wi-Fi hotspots open for anyone who needs them.
- The service will also be offering unlimited internet data and offer internet access for limited income households at $10 a month through the Access from AT&T program.
- The company is opening their Xfinity WiFi network for free along with providing unlimited data. To help people stay connected with school and work, Comcast is opening up their Xfinity WiFi network for everyone, as well as: Hotspots across the country will be available to anyone who needs them for free, including non-subscribers. You can find a map of hot spots view hotspot map. Just use “xfinitywifi” network name and launch a browser.
- Data plans will be paused for 60 days, which will give all customers unlimited data for no additional charge.
- No late disconnects or late fees for those who contact the company about not being able to pay their bill.
- Internet Essentials, their broadband adoption program, is free to new customers
Verizon Free WiFi
Verizon also took the pledge and is offering similar services:
- The company will not terminate service to any residential or small business customers because of their inability to pay bills due to disruptions caused by the coronavirus.
- Waiving late fees for those impacted by COVID-19
- Tripling data allowance for Verizon Innovative Learning schools
Charter Spectrum Free WiFi
Charter is offering similar services during the coronavirus pandemic. As of March 16, the company will offer:
- Free spectrum broadband and Wi-Fi access for 60 days to households with K-12 or college students who don't have a Spectrum broadband subscription. Call 1-844-488-8395 to enroll. Installation fees will be waived for new student households.
- Open Wi-Fi hotspots
Sprint has joined the Keep Americans Connected Pledge and is opening up their network to their customers and:
- Won’t terminate service if customers are unable to pay due to coronavirus issues
- Waive late fees caused by economic disturbances related to the coronavirus pandemic
- By 3/17: Customers with international long-distance plans will get complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3.
- By 3/19: Customers with metered data plans will have unlimited data per month for 60 days at no extra cost
- Customers will get an extra 20GB of mobile hotspot data per month for 60 days.
- Coming soon: Customers with mobile hotspot-capable handsets without a hotspot will get 20GB per month for 60 days at no extra cost.
The wireless provider already has a majority of customers with unlimited talk, text, and data, but they’re doubling down on their effort to keep their customers connected.
- All current T-Mobile and Metro by T-Mobile customers who have data plans will have unlimited smartphone data, excluding roaming.
- T-Mobile and Metro by T-Mobile customers will get an additional 20GB of mobile hotspots/tethering service for the next 60 days. The company says this feature will be coming soon.
- Work with Lifeline partners to get customers extra free data up to 5GB per month over the next two months
- Increase data allowance for free to schools and students for the next 60 days, which means at least 20GB of data per month for each participant
California Connects Mobile Internet
Inspired by the original digital literacy program, California Connects Mobile Internet aims to close the broadband gap in California and nationwide. California Connects includes a mobile hotspot that lets you stay connected to the internet in school, at home, and on the go. The new mobile hotspot service, powered by Sprint, offers nationwide 4G LTE connectivity and allows users to connect up to 10 Wi-Fi enabled devices for up to 10 hours on a single charge, no contract required.
Users pay $19.99 for every month thereafter with no throttling, suspension, or overage charges.*
Federal Communications Commission - Affordable Connectivity Program
The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more.
The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
For more information visit: https://www.fcc.gov/acp